Intercom holds what customers actually ask, but the answer often depends on product and engineering context too. Suda connects Intercom into your company brain, links what is there to the work around it, and keeps the current version, so a person or an AI agent gets the right answer without digging.

What Suda reads from Intercom

Suda ingests only what you permit, links it to related work, and keeps what is current.

Conversations and notes you grant access to
What was resolved, and what changed since
Links between an Intercom conversation and the doc, ticket, or thread behind the answer

Questions your team and agents can ask

“What is this customer’s history with us?”
“Has this issue been reported before, and where?”
“What did we tell customers about this feature?”

Ask from Slack or let an AI agent query the same context over MCP.

Permissioned by default

Suda respects your Intercom access model. Restricted content stays restricted, and you control which people and agents can read each part of the graph. Sensitive context is never exposed to the wrong person or model.

Connect it

Setup is one command, then link Intercom:

npx suda connect

See all integrations, or read single source of truth for AI.